You’re probably well aware that the Marketing Technology landscape has rapidly grown at an unprecedented rate in recent years. With currently over 5000 MarTech vendors to choose from, the solutions are wide ranging from advertising, content, data, social, management, and mobile just to name a few. Despite the growth from 150 vendors in 2011 to 5000 this year, 2017 is proving that marketers need solutions that allow them to excite prospects, differentiate their brand in the crowded marketplace, delight end-users and scale up easily. Here are the key things to consider when looking to purchase your next MarTech solution.
Location technology – or also known as proximity marketing – has changed the way we experience the online and offline world forever. Until recently, we’ve not been able to target people based on location with the power of their mobile device. Thus, location technology is particularly interesting when applied in industries like Retail or Quick Service Restaurants (Fast Food). Both industries have a dire need to fulfill great omnichannel customer experiences, and location-based targeting is a key piece to a successful plan. Here are three ways you can leverage location-based technology to deliver great customer experiences, at the right moment and increase traffic to your stores.
Mobile, the most disruptive tool of the 21st century, is revolutionizing the customer experience both offline and online. And you can’t talk about mobile without talking about push messages. They’ve served a multitude of purposes like alerting customers to an offer, clicking a link to a website, informing news, pick-up notifications, or reminders of a pending item in a mobile basket. These are all good reasons to use push messages; however, with the mere swipe of a finger, users can ignore your push messages faster than they unsubscribe from your email list.
Effective push messages are particularly critical in industries like retail and quick-service restaurants, where the need for engaging with a customer or potential customer at the right moment can make the difference between a sale or not. Many misuse push messaging and end up clumsily spamming users at random times. The ability to integrate push messages into an overall omnichannel customer experience strategy is key. For example, Burger King executed an integrated customer experience strategy to increase sales in the Russian market and capture the highly competitive customer base. Below are three types of push message that they utilized in their omnichannel strategy to engage, delight, and ultimately convert customers.
Mother’s Day is this Sunday. My question is not what you bought your Mom (hopefully something), but how you purchased that gift for this the special occasion. Apparently, only 24% of internet users said they used mobile for last year’s Mother’s Day shopping. However, this year, brands are looking for better solutions with beacons, geo-targeting and geofencing tactics. While these are exciting technologies to embrace, take into consideration these tips on what you need to know with proximity marketing. Then with the right implementation, you’ll provide the most personalized shopping experiences for customers. (more…)
In this blog series, I’ll uncover the power of personalized omnichannel experiences. Due to its expansive subject matter, I’ve broken it down into three parts. In part 1, I’ll explain how connecting your mobile data with your eCommerce or CRM data unlocks a full 360 view of your customers. This connection enables you to better engage your customers with ultra-personalization. (more…)