Because the MobileBridge platform will fully integrate with backend systems, from CRM to e-commerce, it can use many data points already held by a brand on its customers, including:
What really makes the Mobile Moment, is the specific situational data used by the MobileBridge platform, including data such as:
The MobileBridge platform monitors what users are doing so it knows at any given time if they are active or passive in the app, if they are looking for a physical store, if they have left a basket unfinished, etcetera. This real-time analytics feeds the pre-configured workflow to make the most optimal customer interaction possible.
Using all these data points and more, the MobileBridge platform identifies the perfect time to connect with each customer, starting a mobile moment at the time they are most likely to engage.
Where other platforms might communicate with thousands of customers at exactly the same time, MobileBridge will wait until that perfect Mobile Moment arrives, and when it does, we provide the right incentive for that customer to keep the conversation going.
The MobileBridge platform is building on the Mobile Moment to make a difference to your campaigns. You get to know your customers better every single time you interact.
We deliver a first experience that really connects with your customer.
Having identified the best time to start talking for each customer, we focus on delivering the best rich content to capture their interest and to make sure they want to engage with you.
Mobile games and gamification are wonderful ways of engaging customers and we have a wide selection to capture people’s attention and get them involved.
There is far more to building an engaging experience than a quick text-based message. The MobileBridge platform enables you to make strong use of rich content, such as videos, to communicate with your customers.
It’s all about knowing your customer and what is likely to get them talking. Just as each person has their own unique Mobile Moment, each person also needs something different to continue the conversation.
You need to give people a reason to keep talking and we use incentives such as:
Because the MobileBridge platform is constantly learning, while engaging with your customers, the conversations get better and more targeted with every interaction.
A productive long-term relationship with your customers!
They get a richer experience and you understand their needs better, both in future
mobile marketing campaigns and across your overall marketing programme.
Mobilebridge introduces a new technology which understands clients real-time mood and situations. By combining our technology with offline store experiences we fulfill the customer needs.